Terms And Conditions
Last updated: 12/10/2023
TERMS OF USE for the webSites https://www.gregorys.gr , and https://corporate.gregorys.gr and mobile phone application for online orders on "Gregory's eorder"
1. PREAMBLE
1.1. These Terms of Use constitute the terms and conditions of use of the web Sites [ https://www.gregorys.gr/ ] and the webSites [ https://corporate.gregorys.gr/ ](hereinafter referred to as the "WebSitess") and the "Gregory's eorder" mobile phone application for online orders ( https://itunes.apple.com/gr/app/gregorys-eorder/id1295027047?ls=1&mt=8 ) ( https://play.google.com/store/apps/details?id=gr.mobile.gregorys ), which are offered for use to interested parties (hereinafter referred to as "Users") by "GREGORYS S.A.", with company number (G.E.M.I) 121638001000, VAT:094321194 and located in the Municipality of Alimos, at 8 Ancient Theater Street, Postal Code: 17456 (hereafter "the Company").
1.2. The Sites and the application are intended solely for Users over the age of eighteen (18). Access and use of the Sites and Application are subject to these Terms of Use (hereinafter referred to as the "Terms of Use"). Only access to and use of the Sites and the Application constitutes a complete and unconditional acceptance of the Terms of Use. It is hereby declared that the User has read, understood and accepted the Terms of Use, as well as the observance of the Greek and European legislation.
1.3. This acceptance applies to all Users of the Sites and the Application, that is to say, (a) simple users (hereinafter referred to as "Visitors") who can read, listen and view the content of the WebSites and the application, and (b) registered Users (hereinafter referred to as "Registered Users") who will register their personal data in order to exploit certain services of the WebSites and the application, such as, but not limited to, the possibility of participating in competitions.
1.4. Users remain personally and solely responsible for all their actions during their use of the Sites or the Application. The Company is not liable for any damage or damages resulting from Users’ inability to respect and adhere to this clause, and may be liable for damages or damages to the Company or third parties for such failure.
2. ACCESS TO THE WEBSITES AND APPLICATION
2.1. Access to the Sites and the application is allowed throughout the week and throughout the day, except for the period during which access to the WebSites or the application will be suspended due to the WebSites’s maintenance, upgrading or disabling of the electronic communication or other relevant cause. The Company does not bear any liability in the event that for any reason the WebSites or the service is not available at any time or for any period.
2.2. The Company aims to update the WebSites and the application regularly, and can change their content at any given time. If necessary, the Company may suspend access to the WebSites or Application or interrupt it indefinitely. The Company is under no obligation to update material on the WebSites and the application at any given time.
2.3. Users remain solely responsible for receiving all necessary settings to access the WebSites and the application. In particular, users bear the cost of their equipment and connection to the Internet, the cost of their maintenance and operation, as well as full responsibility for their security and efficiency. Users must ensure that all persons who have access to the WebSites and the application via their Internet connection are aware of the Terms of Use and are fully compliant with them.
3. ORDERS PLACED THROUGH THE WEBSITES AND APPLICATION
3.1. Given the lack of any human intervention in sending and receiving online orders, please consider the following before entering your details and/or your order:
3.1.1. Changing or canceling an order after it has been sent can only be made by phone, by calling the call center at 213 040 0400,
3.1.2. The customer unreservedly accepts the exclusively electronic dispatch of tax information resulting from the completion of the orders via this platform,
3.1.3. In cases of a force majeure, Gregorys has no obligations regarding the delivery time of orders,
3.1.4. The product delivery service requires that the minimum order starts from 3 Euros and does not burden the customer with any additional cost. In any case, the amount of the minimum order appears at the check out order step and in the relevant menu delivery brochure in store.
3.1.5. If products that have been included in an order are found to be in short supply (not available) when performing an order at the store, the user is informed of any unavailable products in the telephone order and alternatives are suggested to him/her,
3.1.6. Each product offer is always valid until it is renewed in the system,
3.1.7. Orders are paid:
(a) upon receipt of the order exclusively in cash.
(b) when ordering and before completing it, by credit, debit or prepaid card. All credit, debit or prepaid cards are accepted. Payments made using a card are processed through the Viva Payment Electronic Payment Platform. The page that inserts the user's card details is secure (secured using PCI DSS compliant encryption as a Level 1 Service Provider as defined by the standards for interbank systems https://www.vivawallet.com/el-gr/security/ ) to ensure safe transfer of card details. Disclosure of personal data through this form of payment is made to and governed by the terms of use of Viva Wallet. If the order is canceled, the full amount of credit will be returned to the debit credit or prepaid card used to pay for the order.
3.1.8 We also offer secure credit card ordering. SSL (Secure Sockets Layer) is today the world's leading online standard for the certification of webSites for network users and for encrypting data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thereby protecting personal information when transferred. In addition, all information sent by SSL is protected by a mechanism that automatically verifies whether the data has been changed during transport.
4. WEBSITES AND APPLICATION CONTENT - INTELLECTUAL PROPERTY
4.1. The WebSites and the application and their content, including but not limited to, trademarks and distinctive Company service features as well as its distinctive title, domain name, source code, software, services offered, names, photos, images, graphics, texts, images, sound and/or image files and audiovisual works, games, contests, interactive applications, data, metadata, databases (hereafter "Content"), is the sole intellectual property and industrial property of either the Company or third parties cooperating with the Company and is placed under the protection of the relevant intellectual and industrial property provisions of Greek and European law and international conventions and treaties. Content may be temporarily copied to a personal computer’s memory for the purpose of simply reading it. It is expressly prohibited to make this Content in whole or in part the object of a transfer, sale, assignment, concession (with or without consideration), commercial exploitation, copying, modification, reproduction, relaying, transmission, distribution, selling or downloading in any way or by any means by Users and/or any third party. It is noted that these actions are indicative and not restrictive.
4.2. The above prohibition exempts the individual storage of a single copy of a portion of the WebSites’s Content in a single personal computer for strictly personal-private, non-public (with or without consideration) and non-commercial use; and without deleting or altering the indication of origin, and without prejudice to the intellectual or industrial property rights of the Company or third parties.
4.3. The ability to access and use the software associated with the WebSites (hereafter the "Software") does not signify the User’s right to that Software. Users and third parties must not conduct any act of reproduction, modification, translation or in general infringement upon the Software and its content in any way or by any means.
4.4. The Company hereby grants the User a non-exclusive, personally identifiable, non-transferable and royalty-free license to use the Software which will only last for as long as necessary for the use of the WebSites and the Application, in accordance with the Terms of Use.
4.5. Users are required to remedy any positive and/or negative damages suffered by the Company for violating his/her own and/or third parties' rights or for malicious or illegal use of the WebSites or the Application.
5. USERS' OBLIGATIONS
5.1. Users accept, agree and expressly agree that the general use of the services of the WebSites and its application a) does not in any way offend third parties and will not constitute an indirect or immediate threat to any other User or third party b) does not contradict the law, honest and fair business honest practices, c) it does not in any way violate the privacy, privacy, personal and social rights of Users or third parties, d) does not infringe the intellectual property rights of any third party, and e) does not mislead or damage, in any way, the Company or any third party, or user, knowingly promoting false, misleading or incorrect information or otherwise. If the above mentioned occur, the Company expressly reserves the right to exercise any of its legal rights.
5.2. Users are prohibited from installing and promoting, in any way, any kind of unsolicited or unauthorized advertising or unsolicited spam, chain letters, pyramid schemes, and any other form of unwanted promotion content, as well as installing and promoting ads without the written consent from the Company.
5.3. Users are prohibited from installing, promoting and/or disposing of content containing digital viruses or any other electronic code, files or programs designed to interfere, destroy, limit or otherwise affect the operation of any software or any other service on the WebSites or to prevent other Users from using the WebSites and any other service associated with it.
6. LINKS/RELATIONS WITH THIRD PARTIES
6.1. The WebSites and/or the Application may contain links to other Sitess under the responsibility of third parties, natural or legal persons. The Company does not control the availability, content, privacy policy, quality and completeness of third party web Sites services and/or stores which may be referred to through links, hyperlinks (hyperlinks) and other actions. Therefore, should any problem occur during a visit to or use of a third party web services or third party services, Users must acknowledge that they must directly contact the respective webSitess, pages, providers of these services and/or the stores which are wholly responsible for the provision of their services.
6.2. Under no circumstances should it be deemed that the Company accepts the content or services of the webSitess and/or stores and/or services to which Users may be referred to, and/or that it is linked to all of the above in any other way, in terms of order, task, job, task, etc.
7. MANAGEMENT OF PERSONAL DATA
7.1. The Management and Protection of the Personal Data of the Users of the WebSites is subject to these Terms of Use, the Privacy Policy [https://www.gregorys.gr/en/privacy-policy/], the Cookies Policy [https://www.gregorys.gr/en/cookies-policy/ ], the relevant Terms of Participation in contests, as well as national and European legislation concerning the protection of individuals in the context of personal data processing, as applicable.
7.2.The processing of personal data is in accordance with the provisions of the General Rules for the Protection of Personal Data -GDPR (CPC 2016/679), any specific national and European legislation in certain areas, the applicable Greek data protection legislation in force for the protection of personal data and privacy in the electronic communications sector (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority X.
7.3. Please study these texts carefully in order to understand our approach and practices with respect to your personal data and how we will deal with personal data.
7.4. By providing your personal information to us, you declare that you accept the Privacy and Cookies Policies and that you consent to the collection and processing of your personal information in accordance with this Privacy Policy and the Cookies Policy. The processing of your personal information as outlined in this Policy is based on the consent you provide us by using the services of our WebSites.
8. PROTECTION OF MINORS
8.1. The WebSites and Application are strictly addressed to Users over the age of eighteen (18). However, if users under that age declare a false date of birth when entering the WebSites or the application or enter a false birth date when using the services of the WebSites, the Company assumes no responsibility for their exposure to its content or for any other use of the WebSites. Users who have declared a false birth date and their parents and/or guardians are liable for any damage that the Company may suffer from their false statement.
8.2. Any placing/displaying or circulation of pornographic material featuring minors as well as seducing minors in any way are both criminal offenses prosecutable in accordance with the law. In the event that a User uploads such material to the WebSites, the Company will immediately discontinue this User's access to the services of the WebSites, and report this incident to the relevant Authorities, reserving any other legitimate right thereof.
9. DECLARATIONS AND DISCLAIMERS
9.1. USERS AGREE THAT THEY ARE EXCLUSIVELY RESPONSIBLE IN TERMS OF THEIR USE OF THE WEBSITES AND THE APPLICATION. EXCEPT IF OTHERWISE AGREED IN WRITING BETWEEN THE COMPANY AND USERS, AND TO THE MAXIMUM EXTENT PROVIDED BY APPLICABLE LAW, THE COMPANY OFFERS THE SERVICES OF THE WEBSITES AND THE CONTENT THEREOF "AS IS" FOR PERSONAL USE AND DOES NOT MAKE ANY EXPRESS, IMPLIED OR OTHER WARRANTY OR GUARANTEE RELATING TO THE WEBSITES AND ITS USE. THIS IS INDICATIVE AND NOT LIMITED TO THE COMPANY NOT INCLUDING ANY DECLARATIONA AND GUARANTEES INFRINGEMENTS OR WARRANTIES OF NON-INFRINGEMENT OR LOSS OF CLAIMS OR OTHER DEFECTS, ACCURACY OR LOSS OF IDENTIFICATION.
9.2. THE COMPANY SHALL NOT BE LIABLE FOR ANY LIABILITY CONCERNING: (A) ERRORS, INNACURACIES, (B) ANY DAMAGE (MATERIAL OR NON-MATERIAL) INCURRED BY THE USE OF THE WEBSITES OR APPLICATION, (C) ANY DISCONTINUANCE, INTERVAL, BAD QUALITY OF THE SERVICES OFFERED ON THE WEBSITES, (D) VIRUSES, TROJAN HORSES TRANSMISSABLE FROM THE WEBSITES OR THIRD PARTY USERS, AND (E) ANY ERROR FROM ANY ACT OR FAILURE CONCERNING THE WEBSITESS’S CONTENT, OR ANY DAMAGES CAUSED BY USE OF THE WEBSITES’S CONTENT.
10. APPLICABLE LAW
10.1. The Terms of Use, as well as any modifications thereto, are governed by Greek law, European Union law and the relevant international treaties. Any provision of the above terms that is inconsistent with the law automatically ceases to apply, without in any way undermining the validity of the other terms.
10.2. Any dispute regarding or arising out of the application of these terms and the general use of the webSites [[[https://www.gregorys.gr/], [ https://corporate.gregorys.gr]], and «Gregory’s eorder» (https://itunes.apple.com/gr/app/gregorys-eorder/id1295027047?ls=1&mt=8) & (https://play.google.com/store/apps/details?id=gr.mobile.gregorys),] unless resolved in a friendly manner, is subject to the jurisdiction of the Courts of Athens.
11. CODE OF CONDUCT
The operation of the Sites as an online store is also governed by the use of the current Code of Conduct
12.YOUR RIGHTS AS A CONSUMER-ALTERNATIVE DISPUTE RESOLUTION
According to Directive 2013/11/EC, which was incorporated in Greece under Joint Ministerial Decision 70330/2015, the possibility of electronic dispute resolution of consumer disputes with the Alternative Dispute Resolution (ADR) The European Union. If the customer is a consumer (ie a natural person acting outside of a professional capacity) and has any problem with a purchase he has made from our WebSites, he can initiate the ADR process through a single EU-wide online dispute resolution platform and, in particular, through the following organizations Alternative Dispute Resolution: Consumer Counsel , Greek Ombudsman of Banking-Investment Services .
13. OTHER TERMS
13.1. These Terms of Use and any rights therein constitute the overall agreement between the Company and the Users of the WebSites and bind only them.
13.2. The Company reserves the right to modify and/or temporarily and/or permanently discontinue or permanently suspend all or part of the Services of the WebSites with or without notice to Users.
13.3. The Company is entitled to amend these Terms of Use at any time, unilaterally and without notice, with the obligation to update this text in regards to any amendment or supplementation. As the continued use of the WebSites subsequent to such modifications implies an unconditional acceptance of the Terms of Use, it is therefore advisable to regularly check the Terms of Use.
13.4. The nullity of a specific term of these Terms of Use does not affect the validity of the other terms, only that the specific term automatically ceases to apply.
13.5. If a User disagrees with the Terms of Use provided herein, he/she should not use the services of the WebSites.