QUALITY, ENVIRONMENTAL, FOOD & EMPLOYEE SAFETY POLICY

The main pillar of our policy is sustainable development, continuous improvement of our business performance, and excellent product & service quality. We aim to achieve optimal satisfaction for both consumers and Franchisee partners, while also creating added value for all stakeholders.

We have defined quality objectives and goals, conduct regular risk and opportunity analyses, perform thorough analyses of risks related to food safety, food defense, and fraud, as well as risks to employee safety. We have identified the environmental aspects of our activities and allocate all necessary resources to implement a unified management system.

The company’s Management Team is committed to:

•  Continuous improvement of the effectiveness of the unified management system.
•  Continuous improvement of objectives, environmental performance, and processes, aiming for organizational efficiency.
•  Providing excellent products and services with the necessary resources, well-trained staff, and cutting-edge technology.
•  Complying with applicable legal provisions and regulatory requirements related to the company’s activities, as well as any agreed-upon stakeholder     requirements.
•  Effectively addressing issues of internal and external communication.
•  Ongoing development of a culture and mindset focused on food safety.
•  Ensuring food defense (protection) and preventing food fraud.
•  Securing professional competence related to food safety.
•  Protecting the environment, preventing pollution, and adhering to any other specific commitments related to our activities.
•  Investigating the impacts of climate change and implementing actions to address it within our activities.
•  Implementing actions aimed at raising awareness among stakeholders about the prevention of food waste.
•  Providing safe and healthy working conditions to prevent injuries and illnesses.
•  Creating an environment of trust and fostering a safety culture among our employees that promotes open communication, active participation, consultation, the protection of rights, safety, environmental responsibility, teamwork, education and personal development, goal achievement, growth, and recognition.
•  Minimizing deviations from operating standards and best practices.
•  Reducing the consequences of potential incidents, whether work-related or environmental, and ensuring their effective and swift handling.

To achieve all the above, the company has implemented, maintains, and continuously improves a unified management system that complies with ISO 9001:2015, ISO 22000:2018, ISO 14001:2015, and ISO 45001:2018 standards, covering the management of the supply chain, network development, network operation control, as well as catering services, meal preparation, production, and distribution.

On behalf of the Management Team,
Vlassis Georgatos
CEO

 27.11.2024